FAQ

easyCruise is an online booking platform partnered with major cruise lines to offer cruise & fly-cruise packages all in one place. We gather information on cruises, ships, itineraries, and facilities so you can browse, compare, and book your dream cruise at the best possible price. Our booking service is free for guests—no booking or cancellation fees are charged. We receive our fee as commission from suppliers.

Steps when booking:

1. Browse, choose, compare, and find your dream cruise.

2. Complete the booking process—your reservation number will be emailed to you.

3. Use that reservation number to complete check-in on the cruise line’s website and add optional packages like beverages, dinners, or Wi-Fi.

4. Then, sit back, relax, and bon voyage!

Booking is available to UK residents only.

You can book as a guest without signing in, but signing in lets you save searches, store your details for future bookings, and receive personalized newsletters. If you book as a guest, your booking details remain accessible for only 90 days.

You can find this information in section 5 of the Cookie Policy. Click the cookie control panel icon at any time to review or change your settings.

Yes. For details, please see the Privacy Policy page.

Cruise prices on our site include all taxes, fees, and port charges. Fuel surcharges are either included or clearly stated. We don’t charge fees for bookings, booking changes, or cancellations, but cruise lines may apply their own fees—please check their terms.

No. An email address is mandatory to receive your booking information and other important documents.

Providing an emergency contact is optional for the easyCruise platform, but during cruise line check-in, you must provide emergency contact or next-of-kin details for safety reasons.

Enter your loyalty (Past Passenger) number during booking in the designated field. Some cruise lines might need to enter it manually, so after your booking is confirmed, you may need to contact them directly to ensure it’s added.

Some cruise lines offer larger cabins for groups, especially on newer ships. However, easyCruise does not support group bookings (multiple cabins within one booking). If you want more than one cabin, place separate bookings.

Our platform does not support multiple-room bookings at this stage. To book more than one room, submit separate bookings.

During booking, the system automatically calculates applicable discounts based on passenger date of birth and cruise line policies.

Yes, but because of cruise line accessibility procedures, please contact Customer Service before booking. Our team will guide you, and you’ll then be able to complete the booking online. During booking, choose an accessible cabin and the cruise line will send you a questionnaire to complete promptly. Contact the cruise line after booking if you have other medical or dietary requirements.

These discounted cabins are assigned by the cruise line near sailing time. You are guaranteed the grade of cabin but cannot request cabin location, facilities, or bed configuration. If traveling with others, cabins may not be near each other or of the same grade.

No. Insurance is not included. Most suppliers require cruise-specific travel insurance. We recommend purchasing coverage for cancellation, medical assistance, baggage loss, and other incidents. You can check travel insurance via partner Just Insurance Agents Ltd., or choose your own provider—just ensure it covers cruise-specific needs.

Some cruise lines automatically include gratuities in the cruise package. If not, you can pre-pay them during online check-in—this allows paying in your own currency and avoids extra thought during the cruise.

Yes. easyCruise uses SSL encryption to protect personal and financial data. Payments are processed via emerchantpay Group, a regulated and experienced provider.

You can pay by Visa or MasterCard credit/debit card, or via wire transfer. easyCruise does not charge extra fees for any payment method.

Final payment is generally due between 70 and 195 days before sailing, varying by cruise line and operator. Your confirmation email will indicate the exact due date, and you’ll receive a reminder before then. easyCruise’s terms supersede those of cruise lines.

Use the "Manage My Booking" section on our site to pay your balance before the due date.

If payment fails, you can retry through "Manage My Booking."

Yes, you can split payment methods. You can pay the deposit with one method and the final payment with another.

Yes. Choose the "Pay Full Balance Now" option to pay the total cost in one go.

The easyCruise Reference Code is given before payment and is used for contacting us. The Booking Number from the cruise line is used for check-in. Use whichever is required. The Booking Number is needed for check-in.

Final documents are sent by email or mail between 70 and 21 days before departure, depending on the cruise line. Cruise tickets are issued only after online check-in and final payment.

Usually not, but cruise lines may require it. If needed, easyCruise will contact you. You can also provide it in advance if desired.

Yes—contact Customer Service via email at support@easycruise.com to request the change.

Online amendments are not supported. For minor errors in personal data, contact Customer Service immediately. Be aware that discrepancies (including age) can result in penalties or denial of boarding.

Current functionality only supports cancellations via easyCruise, not amendments.

You can cancel anytime without easyCruise charging a fee, but refund eligibility depends on timing and whether you purchased insurance. Cruise line fees vary—check their terms. You can cancel via "Manage My Booking" or email us; we’ll forward your request to the cruise line.

Possibly—refund eligibility depends on timing and cruise line terms. Refunds will be issued via your original payment method.

Online check-in is mandatory—it confirms your booking and lets you personalize your cruise. If you booked a fly-cruise package, airline check-in may also apply.

No—check-in requires the cruise line Booking Number. Check-in opens only after booking confirmation or final payment, depending on the cruise line. You’ll receive instructions within five days of booking.

Extras like dietary preferences or special occasion requests are added during online check-in directly with the cruise line, not via easyCruise. After booking, you’ll receive instructions on how to manage these.

You can pre-book excursions during online check-in or onboard. They often sell out quickly, so booking in advance online is recommended.

Age requirements differ by cruise line—refer to the operator’s terms and conditions.

Most cruise lines require at least one person in the cabin to be at least 18 (or 21 in some cases) to sail without adult supervision. Conditions vary—check each cruise line’s terms.

If a child travels without a custodial parent/legal guardian, cruise lines require documented permission from the custodial parent or guardian. This applies even for extended family. Documentation may include birth, marriage, divorce, or adoption certificates.

Generally no. Special fares usually apply only to the 3rd and 4th guests in a stateroom. Policies vary by cruise line—check the operator’s terms.

Because the travel contract is between you and the cruise line, complaints should be directed to them (supplier contact info appears in your confirmation documents). If you want our help, email Customer Service at support@easycruise.com. Or use the EU online dispute resolution portal as a legal alternative.